Refund policy

At FEELS, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, your item must:

Be unworn, unused, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original receipt or proof of purchase.

To request a return, please contact us at admin@feelssense.com.

If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first, as they will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible at admin@feelssense.com, including your order number and photos of the issue. We'll review your case and work to resolve it promptly.

Exchanges

If you need a different size, please contact us within the 30-day return period.

Exchanges are subject to product availability.

If the requested size is unavailable, you may choose between:

A refund (if eligible), or
Store credit.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for items that:

Have been worn, washed, or altered.
Show signs of use.
Are missing their original tags.
Are damaged after delivery due to misuse.

Additionally, sale items, promotional items, and gift cards are final sale and cannot be returned or refunded, unless required by applicable law.

Return Shipping

Unless the return is due to a defective or incorrect item, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@feelssense.com.

Contact

For any questions regarding returns, exchanges, or refunds, please contact us at:

admin@feelssense.com