Shipping policy

Thank you for shopping with FEELS.

Below you'll find important information regarding the processing and delivery of your order.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During product launches, promotions, or periods of high demand, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Shipping

We currently ship within Mexico.

Shipping costs are calculated automatically at checkout based on your delivery address and the shipping method selected.

Estimated delivery times typically range from 2–7 business days, depending on your location.

Please note that delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your shipment.

Please allow the carrier some time to update the tracking information after your package has been dispatched.

Shipping Delays

While we work hard to ship every order as quickly as possible, FEELS is not responsible for delays caused by shipping carriers, weather conditions, customs inspections, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Feels Sense is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at admin@feelssense.com.

We'll work with the shipping carrier to investigate the issue and help reach the best possible resolution.

Contact

If you have any questions regarding shipping or your order, please contact us at:

admin@feelssense.com